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​​Download a list of these questions to take with you on your visit.

Senior Living Check List

BEFORE YOU TOUR

  • Is your call answered promptly?

  • Is the person knowledgeable and able to answer questions?

  • Are tours available to accommodate your schedule?

  • If you make an unscheduled visit, be respectful as you are entering peoples' homes.

  • Visit the website and look for facility activities, newsletter, calendars and Facebook.

THE BUILDING

How Do You Feel When You Enter a Facility?

  • Does the facility feel homey?

  • Is there age-appropriate furniture?

  • Are the smells pleasant?

  • Is the building well-maintained?

  • Do you hear residents visiting, staff communicating, soft music?

  • Are common areas inviting?

How Do Apartments Look?

  • Tasteful, clean, updated and well maintained?

  • Are there windows and soft lighting?

  • Do you bring furniture or are apartments fully furnished?

What Is Dining Like?

  • What does dishware look like, is it well maintained? China rather than plastic?

  • Does the food smell appetizing?

  • What are menu options and mealtimes?

THE PEOPLE

Pay Attention To Staff Members.

  • Does staff smile and greet you?

  • Do staff members greet residents by name and speak respectfully?

  • Do staff members knock before entering an apartment?

  • Are staff members identifiable and presentable? 

  • Does staffing seem sufficient?

Is the Right Level of Care Available for Your Loved One?

  • Make sure an assessment is completed to determine services. 

  • What services can the facility provide for the continuation of care?

  • Are personal preferences considered for such things as activities, bathing, dressing, and meals?

  • Plan on a tour taking about an hour.

How Do the Residents Look?

  • Are people living in the community clean, well-groomed and alert?​​

  • Feel free to strike up a conversation and ask people how they like living in the community.

THE COST

Is the Community Transparent About Cost?

  • Ask for a clear, written outline of pricing, what is considered an add-on.

  • Ask about annual increases, billing practices or late fees.

  • Is the facility able to answer questions about Long-Term Care Insurance, Medicaid.

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